Thank you for choosing SmartOpd. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile application.
1. Information We Collect
We may collect and process the following categories of personal data:
a. User Information
Name, email, contact number, address
Gender, date of birth, age
Login credentials (email/phone number + password)
b. Medical & Health Information
Patient records (e.g., diagnoses, prescriptions, treatment history)
IPD/OPD appointment details
Medical reports and documents uploaded by users or clinics
c. Clinic & Healthcare Provider Information
Clinic name, address, registration/license number
Doctor profiles, schedules, consultation fees
Staff login and activity data
d. Device & Technical Information
IP address, browser type, operating system
App usage data, crash logs, and performance diagnostics
Location data (with user permission)
2. How We Use Your Information
We use your information for the following purposes:
To register and manage your account
To enable appointment booking, prescription generation, and treatment tracking
To onboard clinics and manage healthcare provider data
To send appointment reminders, updates, and alerts
To comply with legal or regulatory obligations
To monitor and improve app and platform performance
3. Sharing and Disclosure
We do not sell your personal data. However, we may share your information with:
Authorized healthcare providers and clinics (for patient care purposes)
Service providers and partners (e.g., cloud hosting, email, SMS)
Government authorities, if required by law or court order
Internal staff on a need-to-know basis for support and operations
4. Data Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, misuse, or alteration. These include:
End-to-end encryption of sensitive data
Secure server infrastructure (SSL, firewalls)
Role-based access control
Regular security audits and updates
5. Your Rights
You have the following rights regarding your personal data:
Access: Request a copy of your data
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your data (subject to legal obligations)
Objection: Object to certain data uses like marketing
Data Portability: Request your data in a structured format
To exercise these rights, please contact us at [your support email].
6. Data Retention
We retain your data only as long as necessary for providing services or as required by law. After that, data will be securely deleted or anonymized.
7. Cookies and Tracking Technologies
Our website and app may use cookies and other tracking technologies to enhance user experience and monitor usage. You can manage cookie preferences through your browser settings.
8. Children’s Privacy
Our services are intended for users aged 18 and above. We do not knowingly collect data from children without parental consent.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or app notification. Please review this page periodically.
10. Contact Us
If you have questions or concerns about this Privacy Policy or your data, please contact: